To make an order you need to put selected products in the cart, proceed to the cart and see if you meet minimum order which is 25 euro or equivalent for retail order and 1000 euro or equivalent for wholesale order. If you don’t meet minimum order requirement please add something, if you do please proceed to check out. As soon as you fill in information in check out section and confirm your order you will receive a copy of your order on your email address. We will start processing your order immediately. The order processing includes several stages:
- Order confirmation. We will send you a copy of your order by email.
- Availability confirmation. We will check with our warehouse if all the goods that you have chosen are available. We will also confirm the lead time. Please note that for hand made amber jewelry the production time is 4-6 weeks on average. All other jewelry is usually on stock and ready to be shipped within one week but we will need to confirm it for you. We strongly recommend you not to proceed with payment until we confirm availability and agree on timing. We will email you this information within 24 hours upon receipt of your order.
- Once we confirm availability and we agree on lead time you can proceed with the payment.
- As soon as we get the payment from you we will start order preparation.
- As soon as your order is ready we will ship it and provide you with the tracking number.
- As soon as your order is delivered we will ask you to give us feedback on products and service quality. We will very much appreciate your opinion so we can serve you and other customers better.