The terms and conditions

Please read these terms and conditions carefully before using our services. By using our services, you confirm your agreement with following conditions.

Welcome to the website (the “Site”) of www.gems-and-amber-jewelry.com. The services provided on this website are operated by Individualny predprinimatel Vysotskaya Yulia Dmitrievna registered in Russian Federation and are subject to the following terms and conditions of use. The site reserves the right to change these terms and conditions at any time. Usage of this site indicates your agreement to all terms and conditions in this agreement below so please read it carefully before proceeding.

1. PRIVACY

Please review our Privacy Notice to get acquainted with our privacy policy.

2. ELECTRONIC COMMUNICATIONS

We consider any means of communications like e-mails, text messages, online chat messages on our web page and other communications from your desktop or mobile device to us as electronic means of communications. For contractual purposes, you agree that all agreements, notices, messages, disclosures and other communications that we send you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

3. COPYRIGHT AND AUTHORS' RIGHT

All content that one can find on our webpage www.gems-and-amber-jewelry.com, such as text, graphics, logos, button icons, images and any other data is the property of individual predprinimatel Vysotskaya Yulia Dmitrievna and is protected by international copyright, authors' rights and database right laws. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing.

We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us.

4. USAGE OF THIS SITE AND YOUR ACCOUNT

You confirm and guarantee that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, www.gems-and-amber-jewelry.com hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site only for the purpose of shopping for personal usage and not for any commercial use or use on behalf of any third party, except as explicitly permitted by www.gems-and-amber-jewelry.com in advance. You will be solely responsible for any access or usage of this site by anyone using your password and identification information originally assigned to you whether or not such access information was authorized by you. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You should immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security. You can check and update much of the information you have provided us with, including your account settings, in the Your Account area of the website.

You must not use www.gems-and-amber-jewelry.com : (i) in any way that causes, or is likely to cause any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

Any breach of this Agreement will result in revocation of the license granted without notification. if we believe that site visitor’s behavior violates applicable laws and these terms and conditions or is harmful to its interests we may refuse to serve this visitor and we may terminate his or her account and delete all information connected to it.

5. LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

6. REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT

Visitors may post product reviews, comments and other content, they may also post proposals, comments, questions or other information, as long as the content is not illegal, abusive, threatening, insulting, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses and/or it does not have political or commercial messages; it must also not be any form of "spam". You may not use a fake e-mail address or mislead in any other ways as to the origin of a card or other content. We reserve the right (but not the obligation) to remove or edit such content. If you believe that any content on www.gems-and-amber-jewelry.com has a defamatory statement please contact us to notify on the matter.

7. ALTERATIONS TO SERVICE OR AMENDMENTS TO THE CONDITIONS OF USE

We reserve the right to make changes to any policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use our web page.

8. OUR CONTACT DETAILS

You may contact us by email at mail@gemsandamberjewelry.com or by post, our postal address is:

Vysotskaya Yulia Dmitrievna

199226 Do Vostrebovaniya

Saint Petersburg Russia


9. CONDITIONS OF SALE

Please read these conditions carefully before placing an order. By placing an order with www.gems-and-amber-jewelry.com you confirm your agreement to be bound by the following conditions.

9.1 OUR CONTRACT

Your order is your offer to www.gems-and-amber-jewelry.com to buy the product(s) selected by you and placed by you within your order. When you place an order to purchase a product or products from www.gems-and-amber-jewelry.com, we will send you a message confirming receipt of your order and containing the details of your order (the "Order Confirmation"). The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to sell to you the product(s) ordered. The letter of order confirmation means that we accept your offer. We conclude the contract of sale for a product or products ordered by you when we ship the product to you and send e-mail confirming that to you (the "Shipping Confirmation"). Your contract will be with Individualny predprinimatel Vysotskaya Yulia Dmitrievna.

Please note that there may be certain orders that we are unable to process and must cancel. We reserve the right to refuse or cancel any order for any reason. We may also request additional information before accepting your order. We will contact you if all or any items in your order cannot be shipped to you and have to be cancelled or if additional information has to be provided so that we could process your order.

We will put a paper copy of invoice for your order inside the parcel with your order. In case you need an invoice in electronic format please contact us.

Due to local peculiarities of export orders processing we have to set up a minimal value at 25 euro for retail orders and 1000 euro for wholesale orders.

9.2. CANCELLATION OF ORDER, EXCEPTIONS TO CANCELLATION AND RETURNS PROCEDURE

You can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased.

You must inform us of your decision to cancel your order. You may submit your request by contacting us. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item to us.

For additional information please contact us.

STATUTORY RIGHT CANCELLATION

We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 10 days from the day on which we received the goods back. If you paid for your order with us by bank card you will be reimbursed to the card that you used. If you paid for your order with us by PayPal you will be reimbursed to your PayPal account that you used. If you had a wholesale order we will agree with you on reimbursement method separately. You will not have any expenses related to this reimbursement.

Please note that the following rules for goods return will apply:

  • you must send back the goods no later than 14 days from the day on which you communicate your cancellation.
  • you will have to bear the direct cost of returning these goods. The only exception is the case of defect goods – in case the goods that we sent to you prove to be with defects we will reimburse you cost of goods and cost of shipping in both directions. In case of defect goods return you should choose the cheapest option for delivery.
  • the goods that you return should be in the same condition as they were sent to you. We will not accept the goods which were obviously used already or damaged by you. In case you are returning goods with defects please contact us before shipping, attach the pictures of defect items and describe us the essence of your quality complain.
  • Please send the goods to be returned by postal service at your choice to the following address: Yulia Vysotskaya, 199226, do vostrebovaniya, Saint Petersburg, Russia

OUR VOLUNTARY RETURNS GUARANTEE

www.gems-and-amber-jewelry.com provides you with the following voluntary returns guarantee:

All products from www.gems-and-amber-jewelry.com can be returned within 30 days of receipt of the products if the products are complete and are in an unused and undamaged condition. If you return products according to this voluntary returns guarantee, we will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. Besides the shipping risks and return costs are borne by you. This returns guarantee does not affect your 14 days return right as described above.

The following rules will apply in case of our voluntary return guarantee:

  • you will have to bear the direct cost of returning these goods
  • the goods that you return should be in the same condition as they were sent to you. We will not accept the goods which were obviously used already or damaged by you
  • Please send the goods to be returned by postal/corrier service at your choice to the following address: Yulia Vysotskaya, 199226, do vostrebovaniya, Saint Petersburg, Russia

9.3 PRICING AND AVAILABILITY

All prices include VAT applied in Russian Federation. You may need to pay local VAT at your country and also customs duties according to the customs rules and law in your country upon receipt of your order. Please note that all customs procedures will be your responsibility and all costs related will be your costs. We cannot provide you with information on your local customs procedures, customs duties and other expensed related to customs clearing of your order. Please check that information with your local customs office before placing order with us.

Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability of the goods. As we process your order, we will inform you by e-mail as soon as possible if any products you order is unavailable at the moment and if you don’t agree to wait for its availability you will not be charged for those products.

Some of the items in our catalogue will have to be produced for you so you will have to wait for it. The approximate lead time of production is given on the product’s page and we will communicate to you additionally on that matter in order confirmation letter, in case you disagree to wait you will not be charged for that product.

Please note that delivery times are approximate and they are not guaranteed delivery times and should not be relied upon as such.

9.4 PRODUCT INFORMATION

Unless expressly indicated otherwise, www.gems-and-amber-jewelry.com is not the manufacturer of the products sold on this website. We provide information on materials and item sizes, dimensions and descriptions the way it was given to us by our suppliers and although we do our best to double check the information given we cannot guarantee that all information on material used, items dimension and other products features are completely correct. We also ask you to note that actual colour may vary from the colour of the product that you see on monitor due to the monitor resolution quality. Since some of the items sold on this Site are made of natural stones we ask you to note that natural stones all differ in colour and natural patterns so the actual items may look differently from the picture on the Site. Although we select the items with minimal allergy risks we still cannot guarantee you that all the items are hypo allergic. Some of the items are covered by gold or silver with galvanic method. This method implies a very thin layer of precious metal over alloy which can be damaged or gone completely in case of constant usage for a long time. The alloy colour may get darker with time also. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website.

Please note that all items represented in section “Ancient Slavic jewelry replicas’ are reproduction of ancient items, meaning they are not antique items, they are items reproduced now following the ancient design and pattern in a similar technique.

None of our items is made of precious stones and precious metals with exception of golden and silver plating in galvanic method, we want to inform you that jewelry with galvanic plating by gold and silver is not recognized as precious metal jewelry.

All our items with pearl are made of either artificial pearls or fresh water cultivated pearl, none of our items contain natural sea pearls.

According to legislation of Russian Federation jewelry that doesn’t contain precious metals, precious stones and jewelry which is covered by precious metals with galvanic methods is not a subject to any kind of certifications so we do not provide any kind of certificates for our products although we provide guarantee (see 9.2).

9.5 SHIPPING

Due to high cost and long delivery time we don’t use regular post for shipping. We are shipping with courier services like UPS, Pony express, DHL. We ship orders under 500 USD by UPS or EMS post, the orders of 500 USD and above will be shipped by Pony express courier service. In case you want your order to be shipped by DHL please let us know, the additional cost will apply. The shipping costs given on our web page in section ‘Delivery’ are given for UPS or EMS services.

9.6 CUSTOMS

When ordering products from www.gems-and-amber-jewelry.com for delivery outside of Russian Federation you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from www.gems-and-amber-jewelry.com, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries may be subject to opening and inspection by customs authorities.

OUR LIABILITY

www.gems-and-amber-jewelry.com will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale between us was created.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are shipped, you may cancel your order at any time prior to shipping and we will reimburse you as described in chapter 9.2 of these terms and conditions.

Although we will do our best to ensure fast and safe delivery of your order to your address we do not take responsibility for the actions of postal services providers since those companies are the separate independent legal entities which actions we cannot control or influence. If you experience any problem with delivery of your order please contact us and we will do our best to solve the issue.

9.8 AMENDMENTS TO THE CONDITIONS OF SALE

We keep the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you place your order with us.

9.8 CHILDREN

We do not sell to children of age under 18.