Frequently Asked Questions
Our company is located in St. Petersburg, Russia. The company details:
Individualny Predrinimatel Vysotskaya Yulia Dmitrievna, registered in Russian Federation. Registration number: 314784717500351. Tax number: 780157957292
We offer you unique products like hand made designer amber jewelry made of genuine baltic amber and natural stones, high quality natural and synthetic gemstones golden plated jewelry, designer genuine leather bracelets and replica of ancient slavic jewelry.
For wholesale customers we kindly remind that minimal order is 500 USD or equivalent. In case you would like to have some samples before making an order please contact us, we will gladly provide you with them.
We give 100% guarantee for our products. If you are dissatisfied with product quality please contact us so we can arrange replacement or refund.
How to buy?
To make an order you need to put selected products in the cart, proceed to the cart.
If you do wholesale order please check if you meet minimum order requirement which is 500 USD or equivalent. If you do please proceed to check out.
As soon as you fill in information in check out section and confirm your order you will receive a copy of your order on your email address. We will start processing your order immediately. The order processing includes several stages:
- Availability confirmation. We will check with our warehouse if all the goods that you have chosen are available. Please note that for hand made amber jewelry the production time is 3-5 weeks on average. Designer jewelry with gemstones are also hand made, it takes 1-2 weeks to make them. All other jewelry is usually on stock and ready to be shipped within one week. If some items in your order are out of stock we will refund you the cost of those items 100%.
- As soon as your order is ready we will ship it and provide you with the tracking number.
- As soon as your order is delivered we will ask you to give us feedback on products and service quality. We will very much appreciate your opinion so we can serve you and other customers better.
We are shipping retail orders by Russian post. The average delivery time to EU countries and US is about 2-3 weeks. We will provide you with the tracking number and the link to follow your order. Please check the shipping costs at our delivery section. We do free shipping worldwide for the retail orders over 150 USD. Please note that all information given in deliver section is given for retail orders only.
The cost of shipping of wholesale orders may vary depending on value and weight of your order, for more information please contact us.
How to pay?
Retail customers can pay for the order via paypal. Wholesale customers can pay by bank transfer. In case of cancellation of your order you will receive full refund to the card that you used for payment.
Please note that customs clearance in your country will be your responsibility and will be at your cost. You will have to check with your local customs office if you need to do customs clearance for the goods we will send you and what would be your customs duties and other related expenses. The prices on this web page do not include your local VAT which you will probably have to pay upon receipt of your order. For wholesale clients: in case you need to provide particular set of documents to do the customs clearance please advice us before making the payment so that we can confirm if we can do it for you. Normally we provide contract, invoice and packaging list by default but we will be happy to prepare additional documents for you.
Guarantee and return
We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the goods back. If you paid for your order with us by bank card you will be reimbursed to the card that you used. If you paid for your order with us by PayPal you will be reimbursed to your PayPal account that you used. If you had a wholesale order we will agree with you on reimbursement method separately. You will not have any expenses related to this reimbursement. Please note that the following rules for goods return will apply: - you must send back the goods no later than 14 days from the day on which you communicate your cancellation. - you will have to bear the direct cost of returning these goods. The only exception is the case of defect goods – in case the goods that we sent to you prove to be with defects we will reimburse you cost of goods and cost of shipping in both directions. In case of defect goods return you have to choose the cheapest available option for shipping. - the goods that you return should be in the same condition as they were sent to you. We will not accept the goods which were obviously used already or damaged by you. In case you are returning goods with defects please contact us before shipping, attach the pictures of defect items and describe us the essence of your quality complain. - Please send the goods to be returned by postal service at your choice to the following address: Yulia Vysotskaya, 199004, do vostrebovaniya, Saint Petersburg, Russia OUR VOLUNTARY RETURNS GUARANTEE www.gems-and-amber-jewelry.com provides you with the following voluntary returns guarantee: All products from www.gems-and-amber-jewelry.com can be returned within 30 days of receipt of the products if the products are complete and are in an unused and undamaged condition. If you return products according to this voluntary returns guarantee, we will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. Besides the shipping risks and return costs are borne by you. This returns guarantee does not affect your 14 days return right as described above. The following rules will apply in case of our voluntary return guarantee: - you will have to bear the direct cost of returning these goods - the goods that you return should be in the same condition as they were sent to you. We will not accept the goods which were obviously used already or damaged by you. - Please send the goods to be returned by postal/corrier service at your choice to the following address: Yulia Vysotskaya, 199004, do vostrebovaniya, Saint Petersburg, Russia
For retail customers:
We provide loyalty discount to our constant clients according to the following scheme:
- 5% you get after you receive your first order with us
- 10% you get after total value of your paid orders exceeds 120 euro
- 15% you get after total value of your paid orders exceeds 450 euro
- 20% you get after total value of your paid orders exceeds 750 euro
- 25% you get after total value of your paid orders exceeds 1500 euro
Please note that we will not include the value of the orders that you cancelled or did not pay.
For the wholesale customers we have wholesale prices which is effective for any wholesale order.
Depending on your order value we will provide additional discounts to you:
- 800-2800 euro order - 3% discount
- 2800-3500 euro order - 5% discount
- 3500-5000 euro order - 7% discount
- 5000 euro and more - 10% discount
Samples for wholesale customers
If you are a wholesale customer, we may provide you with the samples. Please contact us and we will see how we can arrange it for you.
How soon you will process my order?
All jewelry with exception of amber is normally available within 1 week while amber jewelry will have to be produced so you will have to wait for 3-5 weeks.